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Oklahoma State University

DUO Releasing Universal Prompt

Announcement - 12/17/2021

DUO is introducing a redesigned authentication prompt, called the DUO Universal Prompt. This is the user interface you see when you perform two-factor authentication on many of our applications.

No action is required on your part, but we would like to inform you of the upcoming changes to the DUO User Interface (UI) and let you know what to expect.

The updated authentication prompt is designed to provide a streamlined authentication experience that feels simple and fast. Here are the four major changes you can expect to see in the DUO Universal Prompt:

1. Last-used authentication method: The Universal Prompt remembers your last-used authentication method (e.g DUO Push, security key, TouchID, etc.) and displays that option by default. You will not see other available login methods until you click "Other options."

2. Automatic DUO Push: Once you land on the Universal Prompt, it will automatically send a DUO Push to your device without needing to click a button (if you use DUO Push).

3. Updated visual appearance: The Universal Prompt has been visually redesigned with a simplified interface.

4. Support for more languages: The Universal Prompt supports English, Spanish, French, German, and Japanese. The prompt interface will use your browser or OS language settings to determine your preferred language.

As part of the launch of the DUO Universal Prompt, you will also notice changes when you add a new device or update an existing device you use with DUO.

To manage your devices, go to "Other Options" in the Universal Prompt and then select "Manage Devices." From there, you will visit a page listing your current devices and be able to add or edit devices.

When the DUO Universal Prompt launches, will I need to do anything?
No. If you are enrolled in DUO today, you will not need to re-enroll or change any DUO settings when the new prompt launches.

Campuses Affected

  • OSU-Stillwater
  • OSU-Tulsa
  • OSU Center for Health Services
  • OSU-Institute of Technology
  • OSU-Oklahoma City
  • Connors State College
  • Langston University
  • Panhandle State University
  • Northeastern Oklahoma A & M
  • Northern Oklahoma College at Stillwater

Services Affected

Identity and Access Management Services - Authentication Services - Duo

Announcement Contact Information

IT Helpdesk
405-744-4357
helpdesk@okstate.edu

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