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Resolved - UO - Intermittent Networking

Resolved - 11/19/2017 16:00

Resolved Time:
11/19/2017 16:00
Resolution:
IT technicians completed hardware migration. These services have been restored to full functionality as of 4:00 PM Sunday, 11/19. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
No additional information is available at this time.

Update - 11/20/2017 17:02

Outage Details:
Technicians will be installing new hardware to address this issue. The migration has been rescheduled for the 19th of November (10AM-2PM).
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
Northeastern Oklahoma A & M
Langston University
OSU Center for Health Services
OSU-Tulsa
OSU-Stillwater
OSU-Institute of Technology
Panhandle State University
Northern Oklahoma College at Stillwater
OSU-Oklahoma City
Connors State College
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
11/19/2017 16:00
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 10/13/2017 16:39

Outage Details:
Technicians have received hardware to address the high latency issues and it is scheduled to be installed the week of Oct. 30th.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
Panhandle State University
OSU-Institute of Technology
Connors State College
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU-Tulsa
OSU Center for Health Services
Langston University
Northeastern Oklahoma A & M
OSU-Oklahoma City
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
11/03/2017 15:00
Technical Details:
No additional information at this time.
Additional Information:
Next Update: 11/03/2017 3:00PM

Update - 10/13/2017 16:33

Outage Details:
Technicians have received hardware to address the high latency issues and it is scheduled to be installed the week of Oct. 30th.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Stillwater
OSU Center for Health Services
OSU-Oklahoma City
Northeastern Oklahoma A & M
Northern Oklahoma College at Stillwater
Panhandle State University
OSU-Institute of Technology
Langston University
OSU-Tulsa
Connors State College
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/29/2017 15:51

Outage Details:
The vendor has identified the root cause of the of the high latency. Technicians have ordered new hardware that should alleviate the problem.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
Langston University
Connors State College
OSU-Institute of Technology
OSU Center for Health Services
Northeastern Oklahoma A & M
OSU-Tulsa
OSU-Stillwater
OSU-Oklahoma City
Panhandle State University
Northern Oklahoma College at Stillwater
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 10/13 3:00PM
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/22/2017 15:32

Outage Details:
Technicians are continuing to monitor services, and are working with the vendor to improve latency.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Tulsa
OSU Center for Health Services
OSU-Oklahoma City
OSU-Stillwater
Northeastern Oklahoma A & M
OSU-Institute of Technology
Connors State College
Langston University
Panhandle State University
Northern Oklahoma College at Stillwater
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/29 3:00PM
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/18/2017 14:53

Outage Details:
Technicians are continuing to monitor services, and are working to improve latency.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Tulsa
OSU Center for Health Services
Connors State College
Langston University
OSU-Oklahoma City
Northeastern Oklahoma A & M
OSU-Institute of Technology
OSU-Stillwater
Northern Oklahoma College at Stillwater
Panhandle State University
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update at: 9/22 3:00 pm
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/11/2017 15:57

Outage Details:
Technicians continue to monitor the issue and are working with the vendor to ensure availability of the affected services.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Tulsa
Connors State College
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU Center for Health Services
Panhandle State University
OSU-Institute of Technology
Northeastern Oklahoma A & M
OSU-Oklahoma City
Langston University
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/12 4:00 PM
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/08/2017 16:32

Outage Details:
OSU Technicians have worked with the vendor to modify the systems and fix this issue. Services should be restored to the affected systems and IT Technicians will continue to monitor the network to ensure availability.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Oklahoma City
Connors State College
Panhandle State University
OSU Center for Health Services
OSU-Institute of Technology
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU-Tulsa
Langston University
Northeastern Oklahoma A & M
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/11 4:00PM
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/07/2017 15:47

Outage Details:
Update Posted: 3:59 p.m. 9/6/2017 Technicians are aware of the issue and are working with the vendor to restore services to the affected areas.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Stillwater
OSU-Tulsa
Langston University
Panhandle State University
Northern Oklahoma College at Stillwater
OSU Center for Health Services
OSU-Institute of Technology
OSU-Oklahoma City
Connors State College
Northeastern Oklahoma A & M
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/8 4:00pm
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 09/05/2017 16:09

Outage Details:
Technicians are aware of the issue and are working with the vendor to restore services to the affected areas.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
Langston University
Connors State College
Northern Oklahoma College at Stillwater
Northeastern Oklahoma A & M
OSU-Tulsa
OSU Center for Health Services
Panhandle State University
OSU-Stillwater
OSU-Institute of Technology
OSU-Oklahoma City
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/6 4:00 pm
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Update - 08/31/2017 16:52

Outage Details:
Intermittent outages in networking are causing low level application errors in the services listed. Web portal Degree Works CAS my.okstate.edu IT technicians are aware of the issue and are currently working to restore services.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Stillwater
Panhandle State University
OSU-Oklahoma City
OSU Center for Health Services
Langston University
OSU-Tulsa
OSU-Institute of Technology
Connors State College
Northeastern Oklahoma A & M
Northern Oklahoma College at Stillwater
Services Affected:
web portal Degree Works CAS my.okstate.edu
Estimated Resolved Time:
Update: 9/1 4:00 PM
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.

Original Outage - 08/30/2017 00:00

Outage Details:
Intermittent outages in networking are causing low level application errors in the services listed. Web portal Degree Works CAS my.okstate.edu IT technicians are aware of the issue and are currently working to restore services.
Created:
11/21/2017 23:15
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Tulsa
Connors State College
OSU-Stillwater
OSU-Institute of Technology
Panhandle State University
OSU Center for Health Services
OSU-Oklahoma City
Northern Oklahoma College at Stillwater
Northeastern Oklahoma A & M
Langston University
Services Affected:
web portal
Degree Works
CAS
my.okstate.edu
Estimated Resolved Time:
08/30/2017 16:30
Technical Details:
No additional information at this time.
Additional Information:
No additional information at this time.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu