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Outage/Service Interruptions - Resolved - Erroneous Email Notification from IDMS

Resolved - 06/29/2018 17:02

Resolved Time:
06/29/2018 17:02
Resolution:
IT technicians are aware of the mistaken email and if you receive it the email can be ignored.
Technical Details:
No additional information available at this time.

Original Outage - 06/29/2018 15:15

Outage Details:
Erroneous email notifications have been sent to approximately 9000 people across all campuses. The message looked like this:
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Subject: Notification of campus-name Email Services Eligibility

Our records indicate you are now eligible to receive email services as an employee/a student of campus_name. In order to receive official communications from your campus, it is important for every student and employee to set up their email services.. To begin utilizing your email services, please log into your O-Key/C-Key/GoldKey account, click on the "Login Address" Menu link and choose a new login address, then click on the "Email Destination" link available on the left hand menu. You will have the option of choosing an email destination.

Please contact the OSU Information Technology Helpdesk at 405-744-HELP(4357) if you have any questions about your IT services.

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O-Key Systems Administrator
Information Technology
Oklahoma State University
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If you received such email from O-Key Systems Administrator, please ignore it.
Created:
07/29/2018 00:33
People/Groups Affected:
Faculty Staff Students
Campuses Affected:
OSU-Tulsa
Langston University
OSU Center for Health Services
OSU-Oklahoma City
Panhandle State University
OSU-Institute of Technology
Northeastern Oklahoma A & M
OSU-Stillwater
Connors State College
Northern Oklahoma College at Stillwater
Services Affected:
IDMS (O-Key, C-Key, Lionkey, Golkey, Aggie Access)
Estimated Resolved Time:
06/29/2018 16:01
Technical Details:
No additional information is available at this time.
Additional Information:
No additional information is available at this time.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu