Service Interruption

What services does this affect?

Exchange Online

Who does this affect?

Students, Faculty, Staff

Campuses Affected

All OSU A&M Campuses

How does this affect me?

Some users are unable to access the Outlook desktop client and mobile app. Impact is specific to some users who are located or served through the affected infrastructure. Microsoft technicians suspect that a recent change to the service is resulting in impact. They're investigating the suspected problematic code to verify the root cause, in order to develop a remediation plan.

Resolution - May 14th, 3:03 pm

Services have been fully restored per Microsoft.

Update - May 13th, 7:57 pm

Microsoft has confirmed its solution and expects services to be fully restored by the next update.

Update - May 13th, 1:32 pm

Microsoft Technicians are continuing to revert the service update in an internal test environment to confirm if this resolves the issue without causing additional problems for the service.