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Scheduled Downtime - Launch of Cisco Unity Voicemail

Original Outage - 06/05/2018 21:00

Outage Details:
IT technicians will implement a new voicemail system, Cisco Unity Connection, on Tuesday, June 5 at 9:00 p.m. The switch from the old system (AVST) to the new one (Cisco Unity) will be instantaneous. No down time is expected.

Users will need to set up their new voicemail box on the Cisco Unity Connection system before being able to check their messages. (See Additional Details below.) The new voicemail can be set up as early as 9:15 p.m. on Tuesday, June 5th.

Messages left on the old (AVST) voicemail before 9:00 p.m. on June 5 will remain there until October 1. To check messages on the old system, call 405-744-4MBX (405-744-4629) from off campus or, if on campus, call 4-4MBX. To get access, users will need to use their old pin to enter the AVST voicemail system.
06/14/2018 10:19
People/Groups Affected:
Faculty Staff
Campuses Affected:
Services Affected:
Telecommunication - Voicemail
Estimated Resolved Time:
06/06/2018 03:00
Technical Details:
No additional information is available at this time.
Additional Information:
When logging into the Cisco Unity Connection voicemail system for the first time, OSU voicemail users will be prompted to set a personal greeting and customized personal identification number (PIN).

Here are the steps:
- Press the voicemail key on your desk phone, or
- Enter 4-MAIL (4-6245), if you are away from your desk.
- Enter 405-744-MAIL (6245) if off campus.

NOTE: If you have multiple extensions on your phone, place the call from the extension you would like to set up.

2. When prompted, enter the default PIN "00000"(five zeroes) followed by the "#"key.

3. Follow the prompts to record your name and greeting.

4. Set up a new PIN (Personal Identification Number).

5. WAIT until you hear "you have finished enrollment" before you hang up.

If you forget your PIN or need to reset it, please contact the IT Helpdesk, at 405-744-HELP (4357).

Announcement Contact Information: