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Oklahoma State University

Outage/Service Interruptions - Resolved - Degree Works

Resolved - 09/01/2021 18:00

Resolved Time:
09/01/2021 18:00
Resolution:
All Degree Works services have been restored. IT technicians will continue to monitor the service for abnormalities.
Technical Details:
No additional information is available at this time.

Update - 09/01/2021 17:12

Outage Details:
Replacement audits have now completed processing for affected students for Northeastern Oklahoma and OSU-OKC.

New audits for the other institutions are in progress and should be completed within the next few hours.

OSU's equivalency mappings have been updated and Transfer Equivalency should now be working properly.

Technicians will continue to monitor Degree Works to ensure that everything is functioning properly.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Institute of Technology
Langston University
Panhandle State University
OSU-Oklahoma City
Connors State College
OSU-Stillwater
Northeastern Oklahoma A & M
Services Affected:
Admin Tech - Banner Degree Works Dashboards, Transfer Equivalency, Banner SFPCPOS processing
Estimated Resolved Time:
09/01/2021 19:00
Technical Details:
No additional information is available at this time.
Additional Information:
An overnight processing failure has left some processing table information inaccessible preventing audits from processing correctly. Existing audits from prior to the failure are accessible and valid, but new audits may place courses in Insufficient incorrectly, skewing the audit to indicate courses not counting in program.

Update - 09/01/2021 16:30

Outage Details:
Background processes for Degree Works Dashboard and Banner SFPCPOS have completed processing for all institutions.

Replacement audits have now completed processing for affected students for Connors State College and Langston University. New audits for the other institutions are in progress and should be completed within the hour for most institutions.

Degree Works Transfer Equivalency for OSU may still process audit information incorrectly. Technicians continue to work on this issue.
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
Langston University
Panhandle State University
OSU-Stillwater
Northeastern Oklahoma A & M
OSU-Oklahoma City
OSU-Institute of Technology
Connors State College
Services Affected:
Admin Tech - Banner Degree Works Dashboards, Transfer Equivalency, Banner SFPCPOS processing
Estimated Resolved Time:
09/01/2021 17:00
Technical Details:
No additional information is available at this time.
Additional Information:
An overnight processing failure has left some processing table information inaccessible preventing audits from processing correctly. Existing audits from prior to the failure are accessible and valid, but new audits may place courses in Insufficient incorrectly, skewing the audit to indicate courses not counting in program.

Original Outage - 09/01/2021 08:00

Outage Details:
Dashboard services exhibit abnormal behavior when an audit is performed. This requires rerunning of background processes before audits will process properly. Please try again after service is restored.
Created:
10/02/2021 05:03
People/Groups Affected:
Faculty Staff Students General Public
Campuses Affected:
OSU-Oklahoma City
Northeastern Oklahoma A & M
Langston University
Panhandle State University
OSU-Stillwater
OSU-Institute of Technology
Connors State College
Services Affected:
Admin Tech - Banner Degree Works Dashboards, Transfer Equivalency, Banner SFPCPOS processing
Estimated Resolved Time:
09/01/2021 16:30
Technical Details:
No additional information is available at this time.
Additional Information:
An overnight processing failure has left some processing table information inaccessible preventing audits from processing correctly. Existing audits from prior to the failure are accessible and valid, but new audits may place courses in Insufficient incorrectly, skewing the audit to indicate courses not counting in program.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu