Outage/Service Interruptions

What services does this affect?

Email: Cowboy Mail, Orange Mail

Who does this affect?

Faculty Staff Students

Campuses Affected

All OSU A&M Campuses

How does this affect me?

Orange Mail and other Gmail users may experience Non-Delivery Reports (NDRs) when emailing recipients using either the Cowboy Mail or Orange Mail system. This occurs when the Orange Mail or Gmail is sent through a specific Gmail server that has been blocked by our anti-spam vendor for excessive spam/phish attacks, and other mail abuses.

Orange Mail and other Gmail senders have no control over their outbound mail server, and may therefore find their mail blocked from reaching any Orange Mail or Cowboy Mail recipient.

Our anti-spam vendor is working to resolve the issue.

If you continue to experience problems please contact the IT Helpdesk Phone: 405-744-HELP (4357)
E-Mail: helpdesk@okstate.edu

Resolution - Sep 13th 10:48 am

These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.

Update - Sep 10th 2:22 pm

Vendors are currently working to restore services. Due to the rarity of this outage it is expected that users should remain unaffected.

Update - Sep 9th 4:33 pm

Vendors are still investigating the cause of the outage and working to restore services.

Update - Sep 9th 9:17 am

Technicians are currently working with the vendor to resolve the problem.