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Oklahoma State University

Outage/Service Interruptions - Resolved - Email Systems

Resolved - 09/09/2021 22:35

Resolved Time:
09/09/2021 22:35
Resolution:
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.

Technical Details:
No additional information is available at this time.

Update - 09/10/2021 14:22

Outage Details:
Vendors are currently working to restore services. Due to the rarity of this outage it is expected that users should remain unaffected.
People/Groups Affected:
Faculty Staff Students
Campuses Affected:
Connors State College
OSU-Tulsa
OSU-Institute of Technology
OSU Center for Health Services
Panhandle State University
Northeastern Oklahoma A & M
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU-Oklahoma City
Langston University
Services Affected:
Email: Cowboy Mail, Orange Mail
Estimated Resolved Time:
09/13/2021 09:30
Technical Details:
Investigation and resolution is being performed by our anti-spam vendor
Additional Information:
Current Orange Mail users are encouraged to switch to Cowboy Mail by logging in to O-Key and changing their email destination.

Update - 09/09/2021 16:33

Outage Details:
Vendors are still investigating the cause of the outage and working to restore services.
People/Groups Affected:
Faculty Staff Students
Campuses Affected:
Northeastern Oklahoma A & M
Langston University
Northern Oklahoma College at Stillwater
OSU Center for Health Services
OSU-Stillwater
OSU-Tulsa
OSU-Institute of Technology
OSU-Oklahoma City
Panhandle State University
Connors State College
Services Affected:
Email: Cowboy Mail, Orange Mail
Estimated Resolved Time:
09/10/2021 11:30
Technical Details:
Investigation and resolution is being performed by our anti-spam vendor
Additional Information:
Current Orange Mail users are encouraged to switch to Cowboy Mail by logging in to O-Key and changing their email destination.

Update - 09/09/2021 09:17

Outage Details:
Technicians are currently working with the vendor to resolve the problem.
People/Groups Affected:
Faculty Staff Students
Campuses Affected:
OSU Center for Health Services
Langston University
Northern Oklahoma College at Stillwater
OSU-Stillwater
OSU-Institute of Technology
OSU-Oklahoma City
OSU-Tulsa
Connors State College
Northeastern Oklahoma A & M
Panhandle State University
Services Affected:
Email: Cowboy Mail, Orange Mail
Estimated Resolved Time:
09/09/2021 16:30
Technical Details:
Investigation and resolution is being performed by our anti-spam vendor
Additional Information:
Current Orange Mail users are encouraged to switch to Cowboy Mail by logging in to O-Key and changing their email destination.

Original Outage - 09/07/2021 16:51

Outage Details:
Orange Mail and other Gmail users may experience Non-Delivery Reports (NDRs) when emailing recipients using either the Cowboy Mail or Orange Mail system. This occurs when the Orange Mail or Gmail is sent through a specific Gmail server that has been blocked by our anti-spam vendor for excessive spam/phish attacks, and other mail abuses.

Orange Mail and other Gmail senders have no control over their outbound mail server, and may therefore find their mail blocked from reaching any Orange Mail or Cowboy Mail recipient.

Our anti-spam vendor is working to resolve the issue.

If you continue to experience problems please contact the IT Helpdesk Phone: 405-744-HELP (4357)
E-Mail: helpdesk@okstate.edu
Created:
10/05/2021 22:17
People/Groups Affected:
Faculty Staff Students
Campuses Affected:
OSU-Institute of Technology
OSU-Oklahoma City
Northern Oklahoma College at Stillwater
OSU-Tulsa
OSU-Stillwater
OSU Center for Health Services
Panhandle State University
Connors State College
Langston University
Northeastern Oklahoma A & M
Services Affected:
Email: Cowboy Mail, Orange Mail
Estimated Resolved Time:
09/09/2021 09:30
Technical Details:
Investigation and resolution is being performed by our anti-spam vendor
Additional Information:
Current Orange Mail users are encouraged to switch to Cowboy Mail by logging in to O-Key and changing their email destination.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu