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Oklahoma State University

Outage/Service Interruptions - Resolved - Canvas - Docview

Resolved - 04/28/2022 13:03

Resolved Time:
04/28/2022 13:03
Resolution:
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
No additional information at this time.

Update - 04/28/2022 11:43

Outage Details:
Canvas users are again receiving errors and long load times in speedgrader. Files are loading intermittently. Instructure teams are working to identify the cause.
People/Groups Affected:
Students, Faculty, Staff
Campuses Affected:
OSU-Tulsa
OSU Center for Health Services
OSU-Stillwater
OSU-Institute of Technology
OSU-Oklahoma City
Services Affected:
Instructional Technology Services - Canvas
Estimated Resolved Time:
04/28/2022 13:40
Technical Details:
No additional information is available at this time.
Additional Information:
No additional information is available at this time.

Resolved - 04/28/2022 11:30

Resolved Time:
04/28/2022 11:30
Resolution:
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
No additional information at this time.

Update - 04/28/2022 10:14

Outage Details:
Files are slowly loading. Instructure teams have implemented a fix that should gradually resolve the lag in loading files. They are continuing to investigate.
People/Groups Affected:
Students, Faculty, Staff
Campuses Affected:
OSU-Oklahoma City
OSU-Institute of Technology
OSU-Stillwater
OSU-Tulsa
OSU Center for Health Services
Services Affected:
Instructional Technology Services - Canvas
Estimated Resolved Time:
04/28/2022 12:30
Technical Details:
No additional information is available at this time.
Additional Information:
No additional information is available at this time.

Original Outage - 04/28/2022 07:49

Outage Details:
Users are receiving 502/503 errors when accessing content in Docviewer affecting speedgrader, files and submissions.

Canvas.okstate.edu and outreachprograms.okstate.edu may experience issues. Instructure is aware of the issue and is working to restore services. Progress can also be followed here directly from Instructure https://status.instructure.com/
Created:
05/28/2022 22:46
People/Groups Affected:
Students, Faculty, Staff
Campuses Affected:
OSU-Stillwater
OSU Center for Health Services
OSU-Oklahoma City
OSU-Tulsa
OSU-Institute of Technology
Services Affected:
Instructional Technology Services - Canvas
Estimated Resolved Time:
04/28/2002 10:30
Technical Details:
No additional information is available at this time.
Additional Information:
No additional information is available at this time.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu