Outage/Service Interruptions

What services does this affect?

Instructional Technology Services - Canvas

Who does this affect?

Students, Faculty, Staff

Campuses Affected

• OSU-Stillwater
• OSU Center for Health Services
• OSU-Oklahoma City
• OSU-Tulsa
• OSU-Institute of Technology

How does this affect me?

Users are receiving 502/503 errors when accessing content in Docviewer affecting speedgrader, files and submissions.

Canvas.okstate.edu and outreachprograms.okstate.edu may experience issues. Instructure is aware of the issue and is working to restore services. Progress can also be followed here directly from Instructure https://status.instructure.com/

Resolution - Apr 28th 1:03 pm

These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.

Update - Apr 28th 11:43 am

Canvas users are again receiving errors and long load times in speedgrader. Files are loading intermittently. Instructure teams are working to identify the cause.

Resolution - Apr 28th 11:31 am

These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.

Update - Apr 28th 10:14 am

Files are slowly loading. Instructure teams have implemented a fix that should gradually resolve the lag in loading files. They are continuing to investigate.