Skip Navigation
Oklahoma State University

Outage/Service Interruptions - Resolved - Outlook Web

Resolved - 05/05/2022 14:32

Resolved Time:
05/05/2022 14:32
Resolution:
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
No additional information at this time.

Update - 05/05/2022 18:27

Outage Details:
IT Technicians are aware of the issue and are continuing work with the vendor to resolve the problem.
People/Groups Affected:
A&M System Cowboy Mail users
Campuses Affected:
OSU-Stillwater
Services Affected:
Outlook on the Web
Estimated Resolved Time:
05/06/2022 08:30
Technical Details:
No additional information is available at this time.
Additional Information:
Microsoft recently updated their Office User Experience, but did not update the Outlook on the Web service, resulting in the repeated TokenFactoryIFrame download prompts

This only affects Outlook on the Web using Safari in Mac OS.

Original Outage - 05/02/2022 15:57

Outage Details:
Users are repeatedly prompted to download "TokenFactoryIframe" when browsing Outlook on the web via Safari on Mac OS
Created:
05/31/2022 22:28
People/Groups Affected:
A&M System Cowboy Mail users
Campuses Affected:
OSU-Stillwater
Services Affected:
Outlook on the Web
Estimated Resolved Time:
05/05/2022 18:00
Technical Details:
No additional information is available at this time.
Additional Information:
Microsoft recently updated their Office User Experience, but did not update the Outlook on the Web service, resulting in the repeated TokenFactoryIFrame download prompts

This only affects Outlook on the Web using Safari in Mac OS.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu