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Oklahoma State University

Outage/Service Interruptions - Resolved - Cowboy Mail

Resolved - 05/12/2022 15:30

Resolved Time:
05/12/2022 15:30
Resolution:
It has been confirmed that reverting the problematic update has resolved the issue and that users are no longer met with the security alert when accessing the Outlook desktop client. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
No additional information is available at this time.

Original Outage - 05/12/2022 12:22

Outage Details:
Microsoft determined that a cloud service supportability update wasn't fully instituted which resulted in the Security Alerts, although no actual security problem was present. They have reverted the problematic update to restore certificate evaluation compatibility and avoid these pop-up messages for users and are confirming with some affected users that this action has resolved the issue.
Created:
06/11/2022 06:03
People/Groups Affected:
Students Faculty Staff
Campuses Affected:
OSU-Tulsa
OSU-Oklahoma City
Panhandle State University
OSU Center for Health Services
OSU-Institute of Technology
Connors State College
Langston University
Northern Oklahoma College at Stillwater
OSU-Stillwater
Northeastern Oklahoma A & M
Services Affected:
Cowboy Mail
Estimated Resolved Time:
05/12/2022 15:30
Technical Details:
No additional information is available at this time.
Additional Information:
The Security Alert states that the name of the security certificate is invalid or does not match the name of the site.
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu