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Oklahoma State University

Outage/Service Interruptions - Resolved - Canvas

Resolved - 05/16/2022 13:03

Resolved Time:
05/16/2022 13:03
Resolution:
These services have been restored to full functionality. IT technicians will continue to monitor these services to ensure availability.
Technical Details:
Canvas's team was able to identify the cause, and render all the affected documents so they would display correctly again in Canvas.

Update - 05/16/2022 10:38

Outage Details:
Canvas's team has identified the issue and are actively working through the queued documents that are presenting errors. They are continuing to work on a fix for this issue.
People/Groups Affected:
Students, Faculty, Staff
Campuses Affected:
OSU-Institute of Technology
OSU-Tulsa
OSU-Oklahoma City
OSU-Stillwater
OSU Center for Health Services
Services Affected:
Instructional Technology Services - Canvas
Estimated Resolved Time:
Technical Details:
No additional information is available at this time.
Additional Information:
Canvas.okstate.edu and outreachprograms.okstate.edu may experience issues. Instructure is aware of the issue and is working to restore services. Progress can also be followed here directly from Instructure https://status.instructure.com/

Original Outage - 05/16/2022 08:23

Outage Details:
Canvas users might be receiving errors and long load times when previewing submissions in SpeedGrader.
Created:
06/15/2022 22:20
People/Groups Affected:
Students, Faculty, Staff
Campuses Affected:
OSU Center for Health Services
OSU-Institute of Technology
OSU-Stillwater
OSU-Oklahoma City
OSU-Tulsa
Services Affected:
Instructional Technology Services - Canvas
Estimated Resolved Time:
Technical Details:
No additional information is available at this time.
Additional Information:
Canvas.okstate.edu and outreachprograms.okstate.edu may experience issues. Instructure is aware of the issue and is working to restore services. Progress can also be followed here directly from Instructure https://status.instructure.com/
Announcement Contact Information:
ITHelpdesk
405-744-4357
helpdesk@okstate.edu